General conditions of sale

The sale through the site is allowed only to professional operators, it is not possible to buy as private individuals.

By placing an order, the customer declares to have read and accepted the following conditions of sale.

Assembly: All bicycles for sale are partially assembled to optimize transport. Some bicycles are 80% assembled others are completely assembled. Although the assembly of bicycles is within the reach of an average experienced user, Raks Distribution recommends always to be assisted by a technician or an expert during assembly.
Not all bicycles are equipped with assembly manual. Raks Distribution is not responsible for the assembly of the bicycles and is not responsible for damages or damages deriving from the incorrect assembly of the bicycles sold on the site.

Prices: The sales prices indicated on the site are expressed in euros (€) with VAT but do not include delivery costs. Delivery costs are always charged to customers and are invoiced at the end of the order as a supplement to the selected products. The system will automatically add shipping costs. It is possible to issue the invoice, in which case please enter the VAT number for billing.

Product features: Product descriptions and their features are provided directly by the manufacturers of the items on sale. periodically updates the description of the products on sale which is to be understood as not binding since minor changes to the characteristics of the products by the manufacturer are possible at any time. Raks Distribution cannot be held responsible for non-substantial changes by the manufacturer. For non-substantial modifications, the type of saddle colors or other components, the type of tire tread, slight variations in the size of the components, etc. are cited only as an example and not exhaustive.
With reference to pedal assisted bicycles, the duration of the batteries is indicative and not binding. The duration is provided by the manufacturer and is to be understood as the maximum duration in ideal conditions of use (plain, 70 kg max weight and average assistance).

Availability: All products orders indicated as available on the site are normally shipped in 2 - 7 working days.
In the event that the product ordered is not available or is available after the aforementioned times, Raks Distribution undertakes to contact customers by e-mail or telephone to inform them of the time required for product delivery. ordered or for cancellation in case of unavailability.

Raks Distribution specifies that the availability indicated on the site (if any) are indicative and in no case do they represent a contractual obligation or a prerequisite for any requests for compensation and damages.

Delivery method: The products purchased on the site can be delivered throughout Italy, including the islands. The goods travel at the recipient\'s risk and will be delivered to the address indicated at the time of the order.
The times required for delivery are indicative and are subject to change. We also remind Customers that couriers carry out the transport and delivery of products only on weekdays from Monday to Friday.
Raks Distribution cannot be considered responsible for the consequences due to any delay in delivery or damage to the goods during transportation by the courier. Raks Distribution will be able to replace damaged parts only if the package is damaged and the recipient accepts the package with reserve.
They will also not be considered as damage to minor scratches or abrasions due to transport up to 15mm in the case of a bike frame and 5mm in the case of components.

Delivery costs: The shipping cost is calculated based on the order and is automatically displayed in the cart .

Warranty and homologation: The products sold on our site where explicitly indicated if provided for by the legislation have CE or EN homologation, all products are covered by the guarantee of conformity of the manufacturer during a period of 2 (two) years for production defect, starting from the date of delivery of the product. The warranty applies only to end users. The warranty does not cover any damage deriving from the assembly defect by the customer and wear and tear for daily use of the components.

Note: With particular reference to fixing the pinion to the hub in fixed mode for the Flip / Flop wheels, an expert is required with a special tightening key, in case of non-compliant or periodic fixing checking the tightening there is the risk that the hub will be filleted for this reason the filleting of hubs in track mode is excluded from the warranty.

For the individual components of the bicycle where there are national distributors (e.g. Shimano or SRAM components), the Italian manufacturer or distributor is responsible for the warranty.

Treatment of personal data and privacy:

Raks Distribution guarantees you maximum confidentiality on the information and data that you released when registering. When you place an order, we need your name, e-mail address, delivery address and payment information. This information allows us to process and execute your order, informing you of its progress. The information relating to your purchases allows us to customize the site and suggest titles that may interest you. This information is used to make the offer, communicate any winnings and monitor the satisfaction rating of our marketing activity. We can also use this data to contact you and communicate news on the site, personalized special offers and various promotions. Remember that you can exercise the rights granted to you by Legislative Decree 196/2003 at any time and free of charge, including consulting, modifying or deleting your data or opposing their use for market and commercial communication purposes through the contact form . By

Raks Distribution
Via Verroti 68 / A - Montesilvano (PE)
REA PE140661
VAT 01941340687
Tel / Fax 085 9090132